Northgate Pet Clinic
            Phone: 217-877-4393

Shipping & Returns

Shipping and Returns

Shipping Information

We don't believe that you should pay more for shipping as you spend more!

Order Amount Shipping Cost
 Non-Diet Flat Rate  $8.00
 Royal Canin Diets  Free shipping
 Eukanuba Diets  Free shipping
 Iams Diets  Free shipping
 Purina Diets  Free shipping

* Please allow 1-2 additional days for Veterinarian approval on prescription items.

* Please allow 5-9 business days for shipping.

* We are not able to ship on Saturday or Sunday.

* All orders will be shipped from our pharmacy located in Virginia using standard USPS ground service.

* Orders will be shipped within 1 day of receipt. You may request a priority service such as overnight or 2 day delivery and pay the appropriate shipping charges. When choosing a priority service this will only shorten the actual delivery time once shipped from our location. With either service the time between receiving your approved order & shipping will remain 1 day.

** Please note that additional shipping charges may apply when ordering heavy or oversized items such as: pet gates, cages, tables, dryers, 5 gallon pails, gallons and cases of gallons, 32 oz and 16 oz liquids. If additional shipping charges apply we will e-mail you for approval prior to shipping.

Return Policy

We strive to provide exceptional customer service with your order, however we can make mistakes and send you items you did not order. In this case please contact Northgate Pet Clinic at 217-877-4393 and someone will assist you.

If the product is defective, return it to us along with the original packaging and documentation for full credit, including return shipping.

Credit for items damaged in shipping must be claimed with the carrier. We will assist you, if possible, to rectify the situation.